我們的目標是按照您在訂單中要求的收貨地點以及在您的訂單結帳時我們指定的運送日期（在訂單確認中更新）將產品運送給您；如果我們無法在預計的運送日期送貨，我們將嘗試通知您。但是，在法律允許的範圍內，任何由於延遲運送而對您造成的任何損失、責任、成本、損害、收費或費用，我們不承擔任何責任。
送貨目的地為非本地的顧客下單後仍必須支付額外運費，該運費將會根據雙方同意之物流公司報價後由我們主動聯絡客戶並提供付款連結，我們確認收款後才繼續運輸程序，顧客下單前必須清楚理解相關規定和風險，如因此進行退款程序而造成的損失，我們一概不負責。
Our goal is to deliver the products to you according to the delivery location you specified in your order and the shipping date we designated during the checkout process (updated in the order confirmation). If we do not be able to deliver on the estimated shipping date, we will attempt to contact you directly. However, to the extent permitted by law, we do not accept any liability for any loss, responsibility, cost, damage, fee, or expense incurred by you due to delayed delivery.
For customers whom making order from oversea, an additional shipping fee must be paid after placing the order. This fee will be determined by a logistics company agreed upon by both parties. We will proactively contact the customer and provide a payment link. The transportation process will only continued after we have confirmed to receive the extra payment. Customers must have a clear understanding of the relevant provisions and risks before placing an order. We are not responsible for any losses incurred as a result of refund procedures related to this matter.
所有貨品*不設退款及退換貨（合作貨品除外），建議顧客結賬前先瞭解本政策條款和自理購物風險。】
【因香港境外顧客的訂購郵費高昂及處理手續繁複，所有寄送境外訂單均不接受退款及退換貨。】
*如收貨後發現貨品與訂單上不符，請務必收貨後5天內按以下安排申請退換貨的可能：
．保持完好包裝
．未經使用、產品標籤不得被篡改或拆除
．提供貨品的實際相片或影片
．提供有關訂單編號、收貨日期
．以Whatsapp向我們聯絡
我們收到以上資料後會儘快處理，審核過程或會要求顧客提供更多資料，敬希理解。
如有任何爭議，「威豪四驅」將保留最終決定權及保留更改以上條款及細則之權利，不需作另行通知。
注意：處理方式會視乎實際情況而有差異，因其對您造成的任何金錢或責任上的損失，我們一概不會負責。
No refunds or exchanges are available for all products (except for collaborative products). Customers are advised to understand the terms of this policy and assume the shopping risks before checking out.
Due to the high postage and complex handling procedures for orders from customers outside of Hong Kong, all international orders are not eligible for refunds or exchanges.
For the local customers, if you receive a product that does not match your order, please follow the instructions below to apply for a possible return or exchange within 5 days after receiving the goods:
1. Keep the packaging intact.
2. The product must be unused, and the product label must not be tampered with or removed.
3. Provide actual photos or videos of the product.
4. Provide the order number and date of receipt.
5. Contact us via WhatsApp.
After receiving the above information, we will process it as soon as possible. The review process may require customers to provide additional information.
In the event of any dispute, waiho.store reserves the right to make the final decision and modify the above terms and conditions without further notice.
Note: The handling process may vary depending on the actual circumstances, and we are not responsible for any financial or liability losses incurred as a result.
