【所有貨品*不設退款及退換貨（合作貨品除外），建議顧客結賬前先瞭解本政策條款和自理購物風險。】
【因香港境外顧客的訂購郵費高昂及處理手續繁複，所有寄送境外訂單均不接受退款及退換貨。】
*如收貨後發現貨品與訂單上不符，請務必收貨後5天內按以下安排申請退換貨的可能：
．保持完好包裝
．未經使用、產品標籤不得被篡改或拆除
．提供貨品的實際相片或影片
．提供有關訂單編號、收貨日期
．以Whatsapp向我們聯絡
我們收到以上資料後會儘快處理，審核過程或會要求顧客提供更多資料，敬希理解。
如有任何爭議，「威豪四驅」將保留最終決定權及保留更改以上條款及細則之權利，不需作另行通知。
注意：處理方式會視乎實際情況而有差異，因其對您造成的任何金錢或責任上的損失，我們一概不會負責。
No refunds or exchanges are available for all products (except for collaborative products). Customers are advised to understand the terms of this policy and assume the shopping risks before checking out.
Due to the high postage and complex handling procedures for orders from customers outside of Hong Kong, all international orders are not eligible for refunds or exchanges.
For the local customers, if you receive a product that does not match your order, please follow the instructions below to apply for a possible return or exchange within 5 days after receiving the goods:
1. Keep the packaging intact.
2. The product must be unused, and the product label must not be tampered with or removed.
3. Provide actual photos or videos of the product.
4. Provide the order number and date of receipt.
5. Contact us via WhatsApp.
After receiving the above information, we will process it as soon as possible. The review process may require customers to provide additional information.
In the event of any dispute, waiho.store reserves the right to make the final decision and modify the above terms and conditions without further notice.
Note: The handling process may vary depending on the actual circumstances, and we are not responsible for any financial or liability losses incurred as a result.
